How do you deal with fraudulent reviews? How to handle unrealistic reviews? How can you protect yourself against your competition leaving fake reviews? How to deal with racist or discriminatory feedback?

If you have encountered any of these issues, you probably know how difficult it can be to find a viable and professional solution.

The good news is that you can partner with the eKomi Customer Feedback Management team to handle all those issues in a compliant way. Our feedback management professionals will manually check and support you on how to handle your reviews as well as do it for you!

Features

• Manual check of every review, supported by AI
• FairReview/AFNOR gold standard review certification 
• Competitor Detection Algorithm  
• Content detection for illegal, discriminatory, racist or hazardous content
• Manual matching of star rating and text
• Automatic deletion of hyperlinks within your customer reviews
• Content detection to avoid personal data in your reviews
• Replacement of any non-conform content in your reviews by „*** “
• Multilingual customer feedback management support

Your benefits

• 100% professional feedback management
• Legally stress-tested system
• Third-party validated
• Protection from fraudulent reviews
• Protection from negative fake reviews becoming viral across the Web
• Stellar brand online reputation
• Attract new customers

Recommended for

• Businesses that want to be protected against malicious reviews. 
• Businesses that want to have compliant reviews without additional hustle.